Frequently asked questions, for when you're not quite ready to check out.

🚚 FREE shipping within Canada on orders $150+ after any applied discounts.

Our orders are carefully wrapped, packed, and shipped usually within 1-2 business days, up to 5-7 business days during a sale or busy holiday period. You'll get an email with tracking information when it's been shipped, and most orders arrive within 5-10 days after shipping.

Flat Rate Shipping Across Canada

We know that surprise shipping costs can get in the way of a great cheese board. So this Spring, we're trying something new. Our new flat rates are based on real shipping costs and designed to make checkout easy and predictable. 

When you order from 1 to about 12 jars (or a combo with our collection sets), this is the price you'll pay in your cart. Order about 13 jars, and we'll cover the shipping for you! (this is before any promotional discounts).

British Columbia: $16
Alberta: $18
Eastern Canada (MB, SK, ON, QC): $24
Atlantic Canada (NB, NS, PE, NL): $26
Northern Canada: $30

May 23rd, Canada Post Potential Strike Update

As a rural island-based business ourselves, we know firsthand how essential Canada Post is for reaching rural areas, PO Boxes, and international destinations. We appreciate your patience and understanding as we adjust our shipping processes to ensure your orders reach you as smoothly as possible.

At this time, delays or work stoppages could happen at any time.

You're welcome to place your order, and we will hold it for you if anything changes. If your shipping rate would be cost prohibitive, we will let you know, and you'll be able to cancel your order for a refund, or choose to have us hold it until the dispute is resolved.

Current shipping information

• We have increased our FREE shipping promotion to orders valued at $150+ during this time, we appreciate your patience and understanding.
• We will maintain our flat rate shipping options, but this is subject to review and change at any time.
• Delays or work stoppages could happen at any time.

Join our email club for a notice if anything changes.

What we're doing to keep you informed

• Clear updates will be shared on our website, and in order confirmation emails to reflect these temporary changes.
• If you have questions or want to discuss your order, please leave a note in your cart at checkout or contact us directly. You can reply to any email from us, including transactional emails like order confirmations, and you'll get a friendly person ready to help.

In a jam? 

If you want something for a specific day, or you can't go a week without Hot Mango Spicy Pepper Spread (us either), you might be able to find us near you. Please use our store locator to find us in hundreds of specialty shops and grocers across Canada.

We ship across Canada, and we ship FREE over $150, after discounts.

All of our orders ship within 1-2 business days, up to 5-7 business days are sometimes needed during a big sale. We're a small team.

Enjoy free shipping on all orders over $150, a great way to stock up and save.

Please note this has recently changed because of a Canada Post Strike. Join our email club for updates, and check the Canada Post Strike question for full details.

All of our orders ship within 1-2 business days, up to 5-7 business days are sometimes needed during a big sale. We're a small team.

We don't currently ship outside of Canada and the US. We know it's a big wide world out there, but shipping can be complicated with customs and food items. However, you can visit by seaplane, ferry, or private boat. Doesn't that sound more fun than navigating paperwork?

Our full collection is available here in our online shop, and for local stores to satisfy your cravings more quickly, check our store locator here. You can also visit our new Tasting Room at the Jam Factory.

Every store carries a unique selection of our products. Some carry our whole line while others carry different selections. If you're looking for something specific, it best to call ahead to make sure they have what you are looking for. 

Yes! come visit our Tasting Room at The Jam Factory at 319 Upper Ganges Road on Salt Spring Island, BC. You can find details or get in touch here.

Our products carry a Best Before Date to indicate the period of optimal quality. This is not an indicator of food safety.

Once opened, we recommend consuming the product within 90 days for best quality—but always check for signs like changes in smell, appearance, or taste before consuming.

Yes, mostly! Your avocado toast will never be the same. Don’t worry. We know vegan is different than gluten-free. We use certified vegan sugars, and with just a few exceptions, everything we make is vegan.

The wines in Apple & Fig Spread and Cranberry, Sour Cherry & Port Preserve aren’t certified vegan, they use non-vegan friendly fining agents in their filtering process. We use honey in our Charcuterie Mustard.

Except for the Heather Ale in our Charcuterie Mustard, none of the ingredients we use are known sources of gluten.

We don’t use peanuts or tree nuts in our production facility, and we regularly check our ingredient supply.

We can’t completely guarantee the absence of traces, so please take that into account if you have a severe allergy.

Just hit reply to your order confirmation email, and we'll help you out.

Just hit reply to any email from us and we'll help you out. You can call us if that's easier for you too.

ps. This is like our least asked question, not a frequently asked question, we just want to make sure you know we're here for you. :)

Of course. Just hit reply to any email from us or give us a call.

Keep your jars cold, and your serving utensils clean! No double dipping.

Store your unopened jars and bottles in a cool, dark place, but don't push them so far back in the pantry that they stay hidden.

When you open them, keep them in the fridge. It's best to scoop what you want out onto your dish, your plate, or a serving dish when you're making a cheese board, to avoid cross contamination.

They're best when used within 90 days of opening.

We don't offer returns, but if you ever have a quality issue, something doesn't arrive in the condition it was meant to, or a question about something, please let us know so we can help!