Frequently asked questions, for when you're not quite ready to check out.

We ship across Canada and the US, orders in Canada ship FREE over $130, after discounts.

All of our orders ship within 1-2 business days, up to 5-7 business days are sometimes needed during a big sale. We're a small team.

NEW Flat Rate Shipping Across Canada!

We know that surprise shipping costs can get in the way of a great cheeseboard. So this Spring, we're trying something new.

Our new flat rates are based on real shipping costs and designed to make checkout easy and predictable.

When you order from 1 to about 11 jars (or a combo with our collection boxes or other products), this is the price you'll pay in your cart. Order about 12 jars, and we'll cover the shipping for you!

British Columbia: $16
Alberta: $18
Eastern Canada (MB, SK, ON, QC): $24
Atlantic Canada (NB, NS, PE, NL): $26
Northern Canada: $30

Enjoy free shipping on all orders over $130, a great way to stock up and save.

All of our orders ship within 1-2 business days, up to 5-7 business days are sometimes needed during a big sale. We're a small team.

We don't currently ship outside of Canada and the US. We know it's a big wide world out there, but shipping can be complicated with customs and food items. However, you can visit by seaplane, ferry, or private boat. Doesn't that sound more fun than navigating paperwork?

Our full collection is available here in our online shop, and for local stores to satisfy your cravings more quickly, check our store locator here. You can also visit our new Tasting Room at the Jam Factory.

Every store carries a unique selection of our products. Some carry our whole line while others carry different selections. If you're looking for something specific, it best to call ahead to make sure they have what you are looking for. 

Yes! come visit our Tasting Room at The Jam Factory at 319 Upper Ganges Road on Salt Spring Island, BC. You can find details or get in touch here.

Most! All of our products are gluten-free except for our Charcuterie Mustard, which contains barley in the ale. But everything else is gluten-free.

Yes, mostly! Your avocado toast will never be the same. Don’t worry. We know vegan is different than gluten-free. We use certified vegan sugars, and with just a few exceptions, everything we make is vegan.

The wines in Apple & Fig Spread and Cranberry, Sour Cherry & Port Preserve aren’t certified vegan, they use non-vegan friendly fining agents in their filtering process. We use honey in our Charcuterie Mustard.

Yes, our facility does not process or have on site, tree nuts or peanuts, and all of our products are nut free.

All of our products have a best before date of 18 months after they're made, and they ship with at least a year of this remaining, though often longer.

After you open them, we suggest enjoying them within 90 days.

Just hit reply to your order confirmation email, and we'll help you out.

Just hit reply to any email from us and we'll help you out. You can call us if that's easier for you too.

ps. This is like our least asked question, not a frequently asked question, we just want to make sure you know we're here for you. :)

Of course. Just hit reply to any email from us or give us a call.

Keep your jars cold, and your serving utensils clean! No double dipping.

Store your unopened jars and bottles in a cool, dark place, but don't push them so far back in the pantry that they stay hidden.

When you open them, keep them in the fridge. It's best to scoop what you want out onto your dish, your plate, or a serving dish when you're making a cheese board, to avoid cross contamination.

They're best when used within 90 days of opening.

We don't offer returns, but if you ever have a quality issue, something doesn't arrive in the condition it was meant to, or a question about something, please let us know so we can help!