Try our helpful FAQ.

After almost a year's pause, we're excited to share that US shipping is back as of June 15th, 2026.

You can expect a 10% duty, with an additional 3.5% duty on preserves, or 6.5% on hot sauces. They're calculated at checkout, and added to your order to create a pre-paid label.

Your order will ship with Canada Post, who will turn it over to the USPS at the border, and your tracking information will be updated. Please allow a day or two for this to update.

Your shipping rate is calculated at checkout.

We ship across Canada, and we ship FREE over $150 within Canada, after discounts.

All of our orders ship within 1-2 business days, up to 7-10 business days are sometimes needed during a big sale. We're a small team.

Enjoy free shipping on all orders over $150 within Canada, a great way to stock up and save.

US shipping rates are calculated at checkout.

All of our orders ship within 1-2 business days, up to 7-10 business days are sometimes needed during a big sale. We're a small team.

We don't currently ship outside of Canada and the US. We know it's a big wide world out there, but shipping can be complicated with customs and food items. However, you can visit by seaplane, ferry, or private boat. Doesn't that sound more fun than navigating paperwork?

Our full collection is available here in our online shop, and for local stores to satisfy your cravings more quickly, check our store locator here. You can also visit our Tasting Room at The Shops at The Jam Factory.

Every store carries a unique selection of our products. Some carry our whole line while others carry different selections. If you're looking for something specific, it's best to call ahead to make sure they have what you are looking for. 

Yes! come visit our Tasting Room at The Shops at The Jam Factory at 319 Upper Ganges Road on Salt Spring Island, BC. You can find details or get in touch here.

Our products carry a Best Before Date to indicate the period of optimal quality. This is not an indicator of food safety.

Once opened, we recommend consuming the product within 90 days for best quality—but always check for signs like changes in smell, appearance, or taste before consuming.

Yes, mostly! Your avocado toast will never be the same. Don’t worry. We know vegan is different than gluten-free. We use certified vegan sugars, and with just a few exceptions, everything we make is vegan.

The wines in Apple & Fig Spread and Cranberry, Sour Cherry & Port Preserve aren’t certified vegan, they use non-vegan friendly fining agents in their filtering process. We use honey in our Charcuterie Mustard.

Except for the Heather Ale in our Charcuterie Mustard, none of the ingredients we use are known sources of gluten.

We don’t use peanuts or tree nuts in our production facility, and we regularly check our ingredient supply.

We can’t completely guarantee the absence of traces, so please take that into account if you have a severe allergy.

Some of our preserves are made with alcohol as an ingredient. Alcohol content decreases during cooking, but small amounts may remain depending on the recipe and cooking time.

Our Charcuterie Mustard contains beer, Apple & Fig Spread contains Chardonnay, Winter Wonder Jam is made with Bourbon, and Cranberry, Sour Cherry & Port Preserve is made with Port wine. If you wish to avoid alcohol entirely, we recommend choosing from our other products.

Just hit reply to your order confirmation email, and we'll help you out.

Just hit reply to any email from us and we'll help you out. You can call us if that's easier for you too.

ps. This is like our least asked question, not a frequently asked question, we just want to make sure you know we're here for you. :)

Of course. Just hit reply to any email from us or give us a call.

Keep your jars cold, and your serving utensils clean! No double dipping.

Store your unopened jars and bottles in a cool, dark place, but don't push them so far back in the pantry that they stay hidden.

When you open them, keep them in the fridge. It's best to scoop what you want out onto your dish, your plate, or a serving dish when you're making a cheese board, to avoid cross contamination.

They're best when used within 90 days of opening.

We don't offer returns, but if you ever have a quality issue, something doesn't arrive in the condition it was meant to, or a question about something, please let us know so we can help!