Let's talk frequently asked jam questions first!
Your Online Order
Question about your online order? Need to update the address, add something, or have a question after delivery? Hit reply on any order related email. Our FAQ page covers questions about shipping and more.
Store Locator
Visit our Store Locator or ask your local grocery, specialty foods, or gift shop to bring us in! Enter your city or address to find nearby shops. It's best to call the shop ahead if you're looking for a specific item.
Food Safety + Ingredients
Become a Stockist
If you’d like to carry our products, we’re so glad you found us, and we look forward to connecting. Click the link below to start the conversation. Please include your business name, location, and type (gift, grocer, foodservice, etc.) so we can best help.
Donations + Free Products
We don't generally respond to incoming donation requests, or requests for free product. Donations are reserved for our community here on Salt Spring Island, and we don't offer free product for private parties and events. You can get 10% off automatically when you order 6+ of any one flavour.
Sold Out Flavours
If you’re trying to track down a past flavour or product, please check the (J)archives for the most up-to-date info on what’s been retired, or may be sold out for the season. Join our email club, The Scoop, for product releases!
Want to place a large order for your clients, team, wedding or other celebrations?
We offer an exclusive discount for bulk purchases to make your corporate or other group gift giving even more special. Easy, online ordering so you can keep everything straight. Our goal was to keep this really simple.
Here's how it works:
- For orders $500+, we offer 20% off retail pricing. This discount applies to most bundles, all Collections of 125ml jars, the Hot Sauce Collection, and single jars and bottles.
- Use code BONUS in your cart.
- Our themed limited-edition Gourmet Gift Boxes (when available) are not included in this promotion.
- The Jam-Packed Bundle is not included in the promotion.
Visit Our Tasting Room
Featuring everything we make, and a curated selection of specialty food and gift items from local, Canadian, and international makers.
2 - 319 Upper Ganges Road
Salt Spring Island, BC
Every day 9-3
Explore The Shops at The Jam Factory.
Need to get in touch?
Online chat
Use our online chat (person, not bot). Tap the chat bubble in the bottom right of your screen.
Email
Send your message here so we can help.
Become a retailer
Send us a message. Include your business name, location, and type (gift, grocer, foodservice, etc.) so we can best help.
Food safety or quality
Send a message with any questions, or for concerns, include photos, so we can best serve you.
Response time
We answer and return calls and emails 9-5 Monday through Friday, PT. Our office is closed on all statutory holidays. Response time is usually 1-2 business days.
You can also call us at 1 250 931 6000.
